FAQs
Frequently Asked Questions (FAQs) for My Portrait Shop
We’ve compiled answers to some of the most common questions about our products, services, and policies. If you can’t find what you’re looking for, feel free to contact us at pod.tiksom@gmail.com
1. What products do you offer?
We specialize in custom portraits and offer a variety of products, including:
- Digital portraits.
- Prints on canvas, mugs, tote bags, and more.
- Personalized gift items.
2. How does the customization process work?
- Choose Your Product: Select the item you want personalized.
- Upload Your Photos: Provide clear, high-quality images for the best results.
- Add Custom Details: Specify text, colors, or any special requests.
- Review and Approve: If applicable, we’ll send you a design proof for approval before production.
- Receive Your Order: Your custom masterpiece will be delivered to your door.
3. What kind of photos should I upload for a custom portrait?
For the best results, please upload:
- High-resolution images.
- Clear and well-lit photos with the subject’s features visible.
- Close-up shots for portraits. If you’re unsure, you can upload multiple images, and we’ll help you choose the best one.
4. How long does it take to receive my order?
- Processing Time: Custom orders typically take 1-5 business days to complete.
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Shipping Time:
- Domestic orders: 5-10 business days.
- International orders: 10-21 business days.
Please note that delays may occur during holidays or due to customs processing for international shipments.
5. Can I make changes to my order after it’s been placed?
Changes can be made if your order hasn’t entered production. Contact us as soon as possible at pod.tiksom@gmail.com with your request. Once production begins, changes may not be possible.
6. What happens if my item arrives damaged or defective?
If your item is damaged or defective upon arrival:
- Take photos of the damage.
- Email us at pod.tiksom@gmail.com within 7 days of delivery.
- We’ll work with you to replace the item or issue store credit.
7. Do you offer refunds or exchanges?
Due to the custom nature of our products, refunds or exchanges are not offered unless the item is defective or damaged. For more details, review our [Return Policy].
8. Do you ship internationally?
Yes, we ship worldwide! Please note that international orders may be subject to customs duties, taxes, or additional fees, which are the responsibility of the customer.
9. How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. Use this number to monitor your shipment’s progress. If you encounter any issues, feel free to contact us.
10. What if I don’t approve the design proof on time?
If we do not receive your approval within the specified timeframe (usually 24 hours), we may proceed with production as-is to avoid delays. Please ensure timely communication to ensure satisfaction with your order.
12. What payment methods do you accept?
We accept:
- Major credit cards (Visa, MasterCard, American Express, etc.).
- Other secure payment methods available at checkout.
13. How can I contact you?
For any questions or concerns, please reach out to us:
- Email: pod.tiksom@gmail.com
We’re here to help and will respond within 1-2 business days.
Thank you for choosing PortraitsAndGifts! We look forward to creating something special for you.
